Outsourcing contracts: Six suggested clauses

In researching something, I happened upon an article in CIO Magazine from March 2007: "Outsourcing Contracts: Clause Control," by Stephanie Overby. The article talks about several clauses that outsourcing customers might want in their service contracts:

• Benchmarking – the right to renegotiate pricing if a benchmark survey shows that the contract pricing is significantly above market
• Most favored customer [ugh] 
• Cost-plus pricing
• In-sourcing / re-sourcing right
• Continuous improvement
• Mandatory reference – the outsourcer must use the customer as a reference at least X times a year

See also: (list is automatically generated)

• Outsourcing contracts: Six suggested clauses
• Lawyers’ outsourcing of client data may jeopardize attorney-client privilege